An Account Manager is a corporate sales professional that is responsible for maintaining profitable relationships with the clients of his or her employer. Most of their job entails meeting with clients. There are generally two types of meetings. The first is to identify concerns, and relaying those concerns to the sales manager. The second type of meeting involves presenting strategies to manage these concerns. The rest of their duties involve creating reports based on data, which makes Microsoft excel mastery an important competency for Account Managers. A similar position to Account Manager is Account Executive, which is essentially an Account Manager that works at a marketing or advertising agency.
Job Education / Qualifications
Most companies require at least a Bachelor’s degree from an Account Manager candidate. Preference is given to those with a degree in Marketing, Business, Public Relations, and Advertising. Key skills required to succeed as an Account Manager include interpersonal skills, organizational skills, and the ability to perform under pressure. An Account manager’s performance directly affects their employer’s bottom line, which means performance under pressure is a particularly important quality. Professional certification is not necessary, but there are several professional organizations for Account Managers that offer voluntary certifications to its members. You can find out more about these organizations in the resources section of this article.
According to the National Bureau of Labor Statistics, the field of Account Management is set to see a 5 percent growth through 2024. This growth will amount to the creation of roughly 19,000 jobs over that time span. Most of this growth can be attributed to the beginnings of recovery from the 2008 recession. Many Fortune 500 companies are growing aggressively, which means a higher demand for competent Account Managers. Those looking to enter the field of Account Management should make paying attention to market trends a habit. Industries experiencing a boom are the one’s hiring the most Account Managers.
According to Glassdoor.com, the national average salary for Account Managers is $56,000. This average can vary by industry and location. The average salary can be as much as 15 percent above average in advertising Meccas like New York City. The real money comes when an Account Manager progresses up the career ladder to Sales Manager. The sales manager is simply the leader of a team of Account Managers in a large organization. According to the National Bureau of Labor Statistics, the national median salary for a Sales Manager is $113,860.
- Strategic Account Management Association
- The Sales Management Association
- Association of National Account Executives
Account Manager Resume Example
Intermedia, Baltimore, MD (Febuary 2011 – November 2016)
- Built, managed and maintained sales plans for adding value to existing customer base
- Prospected into existing client base for gaps in their systems and uncovered pains
- Responsible for all client communications, conflict resolution and purchasing processes
- Consistently exceed sales goals up selling Intermedia’s services to existing customers
- MRR exceeded per month standards ranging from 125% - 155% of quota
- Conducted dynamic and enjoyable training on all systems, processes, and product knowledge for internal staff
- Excellent written and oral communication skills; capable of explaining complex products and solutions to end users in easy to understand terms
PATO Import-Export, Baltimore, MD (January 2006 – August. 2007)
- Created and maintained relationships with new and existing clientele; sold advertising products and services to increase sales for clients and build company revenue
- Met with clients to assess needs, determine portfolio of solutions, and present options to secure final contract.
- Leveraged excellent presentation skills to serve as company’s PR representative building strong community-facing relationships
- Won the “Smart Rewards” Award, in recognition for meeting and exceeding client expectations as well as sales goals.
- Forecasted and tracked key account metrics
- Assisted with high severity requests or issue escalations as needed
CTC LLC, Baltimore, MD (August 2000 – November 2005)
- Delivered solutions-based and consultative sales to new and potential commercial clients to build book of business
- Networked, developed relationships, delivered presentations, and won new sales contracts; liaised with executive-level decision-makers
- Successfully closed company’s first national contract with Home Depot
- Received select peer nomination to attend company-wide business services convention
- Designated by colleagues to serve on training committee; recommended process improvements to streamline accessibility for account executives
Amica Insurance, Baltimore, MD (January 1997 – July 2000)
- Implemented daily management of business’s and client’s policy needs through effective analysis and recommendations.
- Provided expert advice, methodologies and problem-solving assistance to customers
- Established and maintained relationships for the purpose of achieving business goals
- Worked closely with representatives and customers to resolve inquiries related to sales and customer service
- Effectively used development tools, sales figures, and production reports that resulted in increased product volume and service efficiency
- Coached and mentored new and tenured personnel facilitating their skill development and career goals
B.A in International Business Management – Maryland School of Business