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Customer Service Representative Cover Letter

I am writing this cover letter in response to your job listing/advertisement for the customer service representative position in your company. I have the skills, experience, qualifications, and traits you are looking for in the ideal candidate and am confident of my ability to contribute to your organization and ensure that your customers remain satisfied with the offerings and service.

 

I have been a customer service representative for the past nine years in an insurance firm, and my extensive experience has enabled me to not only meet, but exceed customer expectations with exemplary service that truly sells. I have provided assistance to customers in all kinds of settings, which has helped me realize the value and importance of maintaining customer loyalty and positioning a firm for better marketability and exposure.

 

For almost a decade, I have undertaken the following tasks and met responsibilities such as:

 

  • Handling calls from policyholders and rectifying policy errors

  • Providing leads for telesales employees by helping them use effective consultative selling techniques

  • Responding to queries and complaints by customers, providing quotes, and undertaking policy changes for home, excess, and auto liability

  • Dealing with intensive workloads in keeping with deadlines without compromising on performance benchmarks

  • Mentoring and training both established and new employees on customer satisfaction, customer service etiquette, management, and grievance redressal

  • Helping the insurance firm achieve stellar customer service ratings in problem resolution, politeness, communication skills, and listening skills

 

In all my years as a customer service representative, I have ensured that my proactive, timely service has contributed to future business growth by way of repeat customers. I am also familiar with helping teams improve their people skills and boost their self-confidence in preparation for challenging situations involving customer grievances.

 

I am looking forward to meeting you in person and discussing my qualifications and my eligibility for the position.