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Sample Automotive Service Writer Resume

Skills Summary


Management experience in overall service shop day to day operations. Excellent background in production improvements in both customer pay and warranty sales. Service advisor/consultant in the automotive field for over 23 years and Service Manager at Mid-Ohio Harley-Davidson for 3 years, where I oversaw 4-5 technicians and 1 service writer. I took care of the warranty claims and was a working manager at the service desk.

Work History


Arbogast Buick, Pontiac,Gmc Inc, Troy, Ohio (March 2008 to December 2009)
Service Writer
  • Perform duties of service writer, schedule service appointments, write repair orders and dispatch work
  • Oversee work performed on a timely basis and completed on schedule
  • Contact customers to notify them of work completion or delays due to parts availability
  • Perform active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date.

  • Frank Z Chevrolet Inc, Dayton, Ohio ( May 2002 to February 2008)
    Service Writer
  • Perform duties of service writer, schedule service appointments, write repair orders and dispatch work
  • Oversee work performed on a timely basis and completed on schedule
  • Contact customers to notify them of work completion or delays due to parts availability
  • Perform active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date.

  • Mid-Ohio Harley-Davidson, Inc, Springfield, Ohio (January 1999 to May 2002)
    Service Manager
  • Oversaw the operations of complete service department
  • Assisted customers with information in regards to parts compatibility for their motorcycles
  • Responsible for hiring /firing of technicians and support personnel for service department
  • Responsible for maintaining a 20% or more increase in sales every year

  • Paul Sherry Chrysler, Dodge, Jeep, Inc, Piqua, Ohio (March 1990 to December 1999)
    Service Writer
  • Perform duties of service writer, schedule service appointments, write repair orders and dispatch work
  • Oversee work performed on a timely basis and completed on schedule
  • Contact customers to notify them of work completion or delays due to parts availability
  • Perform active delivery of completed vehicles with customers. Review repairs completed and advise of parts ordered to complete repairs at a later date.

  • Education


    Wright State University, Dayton, Ohio - B.S. Education

    GM Training for Service Writer Certification