New sales associates will find that this position is heavy on customer service. They will be expected to keep the store looking clean, make sure it is well-stocked, and seek out and communicate with customers. They must ensure professional, cheerful, and polite communication with customers, and seek to address the customer’s specific needs.
Most sales associates will also be trained on cash register and opening lines of credit, if the store in question offers a brand credit card. Sales associates will be expected to be knowledgeable of the store’s current offerings, and be able to assist customers in finding exactly what they are looking for. They may be expected to perform administrative tasks within computer-based cashout systems, in which training will be provided.
Sales associates will also be responsible for refolding clothes, re-arranging stock, and other tasks to keep the store looking neat and inviting.
Education and Qualifications
Most sales associate positions demand a high school diploma or higher, though students still in high school may also be considered dependent on skill and experience. Sales associates should have good communication and reading comprehension skills, be well organized visually, and ideally should have customer service and/or cashiering experience. They should be prepared to work in a fast-paced environment and be highly responsive to rapid-fire tasks.
The position of sales associate in and of itself can be a rewarding one. Remaining with the same company as a sales associate for extended periods of time can result in regular wage increases, benefits after a certain period of time (dependent on company), and, of course, the traditional company goods or services discount.
For those aspiring to leadership, the sales associate position can springboard into higher-up and higher-paid positions, such as shift supervisor, assistant manager, manager, or even district or regional manager. Some companies may also offer pensions or retirement plans, such as a 401k, for sales associates that remain with the company for long periods of time.
While many sales associate jobs begin at minimum wage, those with previous experience in retail or customer service will often be hired at a higher wage. Some companies also offer a base pay plus commission option, making this position an attractive option for even part-time workers. In supervisory positions, the sales associate can expect higher rates of pay plus increased benefits and higher positions, dependent on position and how many hours per week they work. Most supervisors and middle management workers enjoy a comfortable salary, while at the executive level earnings may be very high.
Sales Associate Resume Example
Guess, Yonkers, New York (March 2009 to September 2016)
- Achieved status as one of 50 top sales performers in a Northeast region comprised of 67 store locations.
- Individually sold $400K in store merchandise year-to-date at a store location that generates approximately $5M in annual revenue.
- Exceeded personal sales goal by 20% in the prior year.
- Achieve Employee of the Month Award in recognition of demonstrated productivity and ability to up sell customers upon cash out.
- Maintain strong knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Arrange window and in-store displays to promote and maximize weekly sales.
- Accurately answer questions regarding the store and its merchandise from customers with extreme professionalism and politeness.
- Recommend, select, and help locate merchandise based on customers’ needs and desires.
- Maintain sales staff and teams in achieving and exceeding sales targets.
- Assist in opening and closing cash registers, perform tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers and making deposits.
Express, Buffalo, New York (September 2008 to January 2009)
- Increased store sales by providing excellent customer assistance.
- Utilized excellent selling approach; maintained strong product knowledge and styling capabilities.
- Ensured that products were available to customers and that products were folded and sized appropriately.
- Computed sales prices and total purchases; received and processed cash and credit card payments.
- Described merchandise and explained its use and care to customers.
- Demonstrated superior communication skills in dealing with customers.
- Managed a quick and efficient cash wrap experience for the customers.
DSW Designer Shoe Warehouse, Buffalo, New York (September 2006 to January 2008)
- Trained for cash register, assisted customers with merchandise selection and complaints.
- Utilized persuasive sales techniques to promote specials, gift cards and credit card applications.
- Delegated responsibilities to other workers to ensure merchandise was well-organized and attractively displayed.
- Trained new workers on store policies, merchandise displays and department organization.
State University of New York College at Buffalo, Buffalo, NY – Bachelor of Science in Fashion Textile Technology
Herkimer County Community College, Herkimer, NY – Associates in Applied Arts for Fashion Buying and Merchandising