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Sample Director of Operations Resume

Summary


Versatile Operations Director trained in all aspects of management, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of production and distribution and an unsurpassed worth ethic.

Accomplishments


  • Identified and acquired 12 high-value new clients for the company.
  • Increased output by 60 percentage by streamlining production processes.
  • Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
  • Streamlined the branch operations, resulting in a 13 percentage reduction in operating budget.
  • Grew revenue by $200,000.00 in the first six months by spearheading development of aggressive sales programs.
  • Boosted customer satisfaction ratings by 30 percentage in under 6 months.

  • Experience


    Bottlehood, Inc El Cajon, California (April 2012 to Present)

    Operations Director
  • Increased company market share by 25 percentage in just six months.
  • Monitored project schedules for 8 projects at a time.
  • Oversaw the development and launch of the Bottlehood Retail Outlet in Las Vegas.
  • Increased productivity by 60 percentage while simultaneously reducing head count by 10 percentage .
  • Recruited, hired and trained 8 new employees for the production and sourcing departments.
  • Boosted company efficiency through technology upgrades and process improvements such as revolving inventory.
  • Mentored, coached and trained 14 team members.

  • Off Road Warehouse Temecula, California (July 2008 to May 2012)

    General Manager/Owner
  • Oversaw the development and launch of the new retail location located in Temecula.
  • Optimized the overall customer experience through superior customer service.
  • Identified inefficiencies and made recommendations for process improvements.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Conducted all tenant improvements to the 7,500 square foot facility.

  • Aloha Windows, Inc. San Diego, California (February 2001 to June 2008)

    Operations Manager
  • Qualified competitive subcontractor bids prior to execution of contracts.
  • Carefully coordinated plans and specs using marketing programming standards.
  • Obtained notices of completion and compliance certifications from all of the construction administration consultants.
  • Performed construction site pre-inspections and coordinated post-construction audits.
  • Efficiently recorded and rejected incorrect deliveries of material to site.
  • Monitored the safety of all construction activities, making on-site personnel safety the top priority.
  • Led the planning, budgeting and direction of all construction projects.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

  • Education


    1990 University of California at Los Angeles Los Angeles, California
    Bachelor of Arts Economics