Versatile Operations Director trained in all aspects of management, who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of production and distribution and an unsurpassed worth ethic.
Identified and acquired 12 high-value new clients for the company.
Increased output by 60 percentage by streamlining production processes.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Streamlined the branch operations, resulting in a 13 percentage reduction in operating budget.
Grew revenue by $200,000.00 in the first six months by spearheading development of aggressive sales programs.
Boosted customer satisfaction ratings by 30 percentage in under 6 months.
Bottlehood, Inc El Cajon, California (April 2012 to Present)
Increased company market share by 25 percentage in just six months.
Monitored project schedules for 8 projects at a time.
Oversaw the development and launch of the Bottlehood Retail Outlet in Las Vegas.
Increased productivity by 60 percentage while simultaneously reducing head count by 10 percentage .
Recruited, hired and trained 8 new employees for the production and sourcing departments.
Boosted company efficiency through technology upgrades and process improvements such as revolving inventory.
Mentored, coached and trained 14 team members.
Off Road Warehouse Temecula, California (July 2008 to May 2012)
Oversaw the development and launch of the new retail location located in Temecula.
Optimized the overall customer experience through superior customer service.
Identified inefficiencies and made recommendations for process improvements.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Verified that all merchandising standards were maintained on a daily basis.
Conducted all tenant improvements to the 7,500 square foot facility.
Aloha Windows, Inc. San Diego, California (February 2001 to June 2008)
Qualified competitive subcontractor bids prior to execution of contracts.
Carefully coordinated plans and specs using marketing programming standards.
Obtained notices of completion and compliance certifications from all of the construction administration consultants.
Performed construction site pre-inspections and coordinated post-construction audits.
Efficiently recorded and rejected incorrect deliveries of material to site.
Monitored the safety of all construction activities, making on-site personnel safety the top priority.
Led the planning, budgeting and direction of all construction projects.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
1990 University of California at Los Angeles Los Angeles, California
Bachelor of Arts Economics