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Sample Information Technology Manager Resume 2

Summary


Information technology professional with over 18 years of experience in IT Service Management, Network Operations Management, Data Center Management, Client Service Management and Project Management. Managed and tracked the progress of multiple projects with optimal results. Achieved in budgeting and forecasting, cost control and 3rd party vendor management.

Professional Experience


McCamish Systems, Atlanta, GA (Apr 2008 - May 2009)
Data Center Operations Manager
  • Responsible for overseeing all McCamish Systems Night Operations processes, which includes batch processing, SLA management, notification and escalation process and metrics reporting.
  • Responsible for reviewing and implementing best practices and recommending and implementing product/service improvements leading to the elimination of recurrent failures involving all aspects of service provided by McCamish Systems Night Operations.

  • JB Networks, Atlanta, GA (Jan 2005 - Feb 2008)

    Enterprise Network Consultant
  • Planned, organized, directed and controlled highly successful network implementations. Interfaced with business executives on a regular basis to report project status, resolve issues and coordinate project efforts.
  • Ensure all back office functions were operational.

  • AT&T Global Business Services, Atlanta, GA (Jun 2003 - Dec. 2004)

    Service Manager
  • Managed the day-to-day operations of outsourced Network services for AT&T's corporate clients.
  • I built and improved Customer satisfaction, proactively identifying and resolving problems and quickly reacting to service issues, focused on Network performance, SLA compliance and network change control.
  • Managed client's expectations and service delivery.
  • Participated in the migration of the client's network from IP private network to an MPLS public network.

  • AT&T Solutions. Durham, NC (Sep 1999 - May 2003)

    Global Client Support Center - Client Service Manager
  • Managed the Global network operations for Citigroup and General Motors.
  • Coordinated the Global Client support center for the implementation of an IP based network for Citigroup Latin America.
  • Built a long-term client relationship throughout the region.
  • Managed a professional team of 18+ people

  • Citibank, Durham, NC (Feb 1986 - May 1998)

    Technology Assistant Vice President
  • Managed the Network operations, Service Support and Service Delivery for the western United States.
  • Managed a professional team of 25+ people.
  • Managed the implementation of Citibank's Global router network.
  • Prepared and controlled the yearly budget and forecast for the Technology division.
  • Managed the network operations and Service Delivery teams.
  • Negotiated and managed the contracts with different vendors and service providers.
  • Obtained the Service Excellence Award twice for outstanding performance and excellent service delivery to the client.

  • Education


    B.S. Electronic Engineering, University of North Carolina, Durham, North Carolina

    Technical / Computer Skills


    Routing and routing protocols (EIGRP, OSPF), TCP/IP Protocols, LAN/WAN technologies, WAN and LAN troubleshooting. Knowledge and use of several platform tools (Remedy, Cognos, Vantive, Clarify, Concord ), Excel, Office Suite, Microsoft Project.