University of Phoenix MBA graduate offering a strong academic background in IT combined with excellent working experience as technician manager.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.
Consistently recognized favorably by clients for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
GIG Productions, Patchogue, NY 2009 to Present
Oversees the administration, management and maintenance of computer network systems. Install, upgrade, configure, troubleshoot and repair networks, networking hardware devices, software, Windows workstations, servers, and laptop operating systems and Mac OS.
Determine technical troubleshooting including system crashes, slow-downs, data recovery and LAN/WAN.
Determine needs daily and consistently maintaining high service standards.
Tracking inventory of equipment and parts as well as documentation of vendor activities.
Install, upgrade, configure, and repair Windows workstations and laptop operating systems.
In-Home Wireless Installations – 802.11a,b, g wireless cards, routers, access points, signal boosters, and wireless printers for PCs, Laptops, and MAC OS.
Maintain current knowledge of hardware, software and network technology and recommend modifications as necessary.
Computer Solutions, Mastic, NY 2007 – 2009
Independent Computer Technician
Troubleshoot computer issues
Prioritize service tickets and complete them
Remotely troubleshoot and repair issues
Troubleshoot and repair hardware problems
Install software and troubleshoot software issues
Install operating systems
Seimitsu Corporation, Mastic, NY 2004 -2006
Communicated effectively with customers via telephone providing 2nd and 3rd line technical support for HDTV using Remedy Help Desk CRM application.
Technologies and equipment included SAP, Dolby audio, DVR, Digital versus Analog devices, HDTV, EDTV, HDMI, DVI, Component and Composite cabling, DV, S-Video, Interlaced and Progressive Scan Signals, DOCSIS versus DAVIC.
Cablevision, Melville, NY 2002 to 2004
Advanced Support Technician Representative
University of Phoenix- Phoenix, AR March 2009
Briarcliffe College – Patchogue, NY June 2006
BS Information Technology