Sample Concierge Resume

Summary

Experience working in Concierge, travel, general office, transportation, international shipping, marketing research and medical supply office settings. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills.

Work Experience

World Access Corporation, Richmond, VA 7/2005-4/2009
Senior Concierge Service Associate

Provides the highest level of customer service to Concierge customers.

Answer inquiries, offer suggestions, make reservations and provide descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.

Efficiently handle a variety of calls with superior phone etiquette and strong retention of details.

Research client requests using the Internet and other resources.

Provide research and place reservations on a real-time basis.

Document requests and research in case management system.

Respond to telephone and email communications from clients in an efficient and professional manner.

Provide written and verbal presentation of research to clients.

Assist Manager and Team Leader in daily distribution of work.

Act as a resource to less experienced Associates.

Starbucks, Richmond, VA 2/2006- 11/2008
Barista

Served customers in retail setting

Assisted staff in store operations

RetailData, LLC, Richmond, VA 6/2004-2/2005
Pricing Analyst

Provided daily assistance to a team of Customer Service Representatives.

Cleansed and prepared incoming raw data files for delivery to outside clients.

Conducted market research with current and potential client locations.

Processed monthly, weekly and quarterly spreadsheets and reports.

Handled travel arrangements and travel authorizations for field representatives.

Processed outgoing correspondence to field supervisors and representatives.

Liaison between Customer Service Reps and Field Representatives

Responsible for placement of employment advertisements

McKesson Medical HBOC, Richmond, VA 4/2002-3/2004
Inventory Analyst

Responsible for Purchase Order Expediting.

Conducted research on lost and backlogged orders.

Daily Contact with company warehouses and distributors.

Updated inventory in the SAP system based on warehouse daily reports.

Customer Service liaison between clients and distributors.

Provided Administrative Support on a weekly basis and in absence of primary Office Assistant.

Education

Institute of Massage Therapies, Richmond, VA - Massage Therapy Program, March 2009

Virginia Commonwealth University, Richmond, VA - Mass Communications, 2006