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Sample Corporate Trainer Resume
Dedicated professional with more than 15 years of experience in the talent management, training and organizational development arenas to include program facilitation and instructional design. Proven track record in achieving results and positively impacting business issues via people and organizational savvy skills and partnership with executive levels. Skilled in matrix leadership and team development. High-level proficiency in MS Office Suite products, various instructional design software (Docent, Lectora, AIM II) and LMS administration
Wells Fargo and Company (Charlotte, NC) 06/2009- Present
Learning and Development Manager: (03/2010 - Present)
Leads the team that provides training to the management and team members of the Human Resources Service Center (HRSC). Collaborates with the Senior Leadership team of the organization to strategize best approaches/methodology to solutions to maximize the support provided by the HRSC. Scope of accountability includes: training administration; design and development of training programs and resources; evaluation of training effectiveness and budget
Key Accomplishments: By way of establishing working agreements, have facilitated collaboration/partnership of the leadership teams for the multiple lines of business within the HRSC at the various sites. This has resulted in the ability to implement projects that have been executed companywide. Received the Corporate HR Gold Coin Award for service excellence-11/2010
Business Training Consultant-Reverse Mortgages: (06/2009 - 03/2010)
Supported the servicing operation consisting of seven departments each with separate and distinct functions to service more than 100,000 Reverse Mortgage loans. Provided performance and process improvement consulting to ensure practices, policies and procedures are investor and government -compliant. Scope of accountability included: new team member onboarding; leadership development; QA systems testing and compliance tracking and employing tools such as ADDIE and Bloom's Taxonomy to develop and implement training strategies/programs for new team members and managers.
Key Accomplishment: Within first 60 days, acquired information and experience necessary to develop the departments new hire onboarding process for exempt and non-exempt team members. The Senior Leadership team immediately gave their full approval-requesting no changes/revisions to the plan.
Family Dollar,Inc. (Matthews,NC) 11/2007- 03/2009
Manager, Training and Development - Store Operations
Collaborated with senior executive team to ensure training programs supported the business need and were "value-added" to the field. Scope of accountability included: development and administration of leadership development programs to improve benchstrength; partnership with senior members of the HR team to implement the "HR as a Strategic Business Partner" model throughout all lines of business.
Key Accomplishment: Served as the Project Manager for the design and implementation of training programs to 6400+ stores companywide for the Point of Sale (POS) migration.
Lowe's Companies, Inc. (Mooresville, NC) 06/2006 - 11/2007
Regional Training Manager - Distribution Network: (05/2007 - 11/2007)
Partnered with Regional Vice President and Human Resources director to ensure effective execution of training programs and compliance with corporate mandates in Central Region distribution centers.
Key Accomplishments: "Excellence in Execution (E2)" training program development, administration; automation of the Level 1 evaluation process. Note: E2 is the distribution network leadership development program
Senior Instructional Designer- Store Operations: (06/2006 - 05/2007)
Partnered with Regional Vice Presidents in the development and administration of programs that targeted stores' performance in critical business needs.
Key Accomplishment: Served as Project Manager for the development and implementation of the 2007 performance development/ management process training program (implemented companywide).
QVC, Inc. (Suffolk, VA) 10/2001 - 05/2006
Training Manager/Performance Consultant - Distribution Center
Managed the technical and leadership development training programs for over 1500 team members. Scope of accountability included: partnering with executive team to conduct time studies to align site productivity with performance standards. Ensured training targets supported the company's vision and mission
Key Accomplishments: Chaired task team whose direct efforts reduced site irregularities (error) rate from 4% to 0.7% (appointed by General Manager); received two Shining Star awards for excellence in leadership.
NTELOS (Portsmouth, VA) 11/2000 - 10/2001
Customer Care Training Manager - Call Center
Partnered with Quality Assurance department to identify trends. Developed training programs to address areas of opportunity and build on areas of strength. Scope of accountability included conducting new hire orientation/training and utilizing matrix management to ensure consistency and accuracy of training materials that pertained to both the Retail and Customer Service lines of business.
Key Accomplishment: Developed companywide Customer Retention/Sales training that reduced site's customer attrition to 10% from over 40%.
Bachelors of Arts- Political Science; Norfolk State University; Summa Cum Laude