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Sample Barista Resume

Professional Experience


Tully's Coffee - Renton, Washington 2006 - 2007

Barista Lead
  • Responsible for opening and setting up for customers, ordering and refacing of pastries and making sure Equipment works properly.
  • Prepared cash register for retail sales and was in charge of waste management.
  • Completed three training courses which included emergency repair and maintenance On grinder and espresso machines
  • Exceeded customer service expectations.

  • Mondos – Renton, Washington 2005 - 2006

    Barista Lead
  • Served as Customer Care Lead for a major coffee chain.
  • Promoted to lead team of 4 employees in daily business operations.
  • Collaborate with Owner to create strategic plans to enhance customer satisfaction.
  • Provided employees with tools to maintain and increase service levels to both internal and external customers. Worked closely with other professionals to promote sales, clarify information, and distribute reports.
  • Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
  • Contributed to increasing sales in coffee as well as other snack products
  • Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
  • Increased employee knowledge by assisting with development and implementation of product-awareness.
  • Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
  • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from Owners.

  • K & K Kid’s – Kent, Washington 1996 to 1999
    Worker
  • Provided top-notch service to both children and adults.
  • Processed food orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.
  • Assisted lead in creating and updating training materials.
  • Prepared weekly reports for Customer Care Lead.
  • Supervised special needs children in activities and field trips.
  • Planned and cooked meals.
  • Dispensed medication and close circuit camera monitoring.

  • Donel’s Espresso – Auburn, Washington 1995 to 1996

    Barista
  • Handled customer needs, concerns and comments.
  • Investigated and resolved customer concerns in collaboration with respective owners and other employees.
  • Prepared written responses to owners of stands needs and inquiries.
  • Provided measurement on volume and trends to determine stands growth needs and improve customer satisfaction and retention.
  • Participated in inventory and stocking.
  • Dramatically enhanced customer-satisfaction ratings by expediting all orders and ensuring a high degree of accuracy.

  • Education And Training


    Auburn School District (11TH) • G.E.D. Highline College – Des Moines, Washington