Tully's Coffee - Renton, Washington 2006 - 2007
Responsible for opening and setting up for customers, ordering and refacing of pastries and making sure Equipment works properly.
Prepared cash register for retail sales and was in charge of waste management.
Completed three training courses which included emergency repair and maintenance On grinder and espresso machines
Exceeded customer service expectations.
Mondos – Renton, Washington 2005 - 2006
Served as Customer Care Lead for a major coffee chain.
Promoted to lead team of 4 employees in daily business operations.
Collaborate with Owner to create strategic plans to enhance customer satisfaction.
Provided employees with tools to maintain and increase service levels to both internal and external customers. Worked closely with other professionals to promote sales, clarify information, and distribute reports.
Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics.
Contributed to increasing sales in coffee as well as other snack products
Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures.
Increased employee knowledge by assisting with development and implementation of product-awareness.
Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from Owners.
K & K Kid’s – Kent, Washington 1996 to 1999
Provided top-notch service to both children and adults.
Processed food orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.
Assisted lead in creating and updating training materials.
Prepared weekly reports for Customer Care Lead.
Supervised special needs children in activities and field trips.
Planned and cooked meals.
Dispensed medication and close circuit camera monitoring.
Donel’s Espresso – Auburn, Washington 1995 to 1996
Handled customer needs, concerns and comments.
Investigated and resolved customer concerns in collaboration with respective owners and other employees.
Prepared written responses to owners of stands needs and inquiries.
Provided measurement on volume and trends to determine stands growth needs and improve customer satisfaction and retention.
Participated in inventory and stocking.
Dramatically enhanced customer-satisfaction ratings by expediting all orders and ensuring a high degree of accuracy.
Education And Training
Auburn School District (11TH) • G.E.D. Highline College – Des Moines, Washington