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Sample Collections Manager Resume

Highlight Of Qualifications


  • Extensive experience in credit/collections and auditing
  • Successful supervisory and management experience
  • Highly effective in analyzing work flow and communication patterns, to maximize effectiveness of the work team
  • Strong analytic and problem solving abilities
  • Exceptional communication and interpersonal skills
  • Computer literate: Microsoft Office, (Word, Excel, PowerPoint, Access, and Outlook), Lotus 1-2-3, Collection Software- Managing Partners, Shaw, Collection Master, Cubs and Capital Wealth Check Writers System.

  • Professional Experience


    United Collections Bureau, Davie, FL (2008 - Current)
    Collections Manager
  • Managed a portfolio of accounts over $250million which includes 3rd party consumer accounts
  • Set workload strategies.
  • Train/Coached new employees in a positive direction to ensure industry success
  • Directly responsible for overseeing the leadership and management of the company collection functions. Managed a staff of 55 collectors and 4 supervisory
  • Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines.
  • Monitor and supervise the daily collection of outstanding receivables; manage collectors to optimize performance and results; establish dialer campaigns and dialer focus based on delinquency trends.
  • Maintained the integrity of the company policies and procedures, which is to treat every customer with the highest level of respect, both internal and external. Directly responsible for building and maintaining relationships with the companys client (Citibank) and their clients to enhance the company collections efforts.
  • Develop and train Supervisors; responsible for Team building

  • Andreu & Palma PL, Attorney at Law, Miami SE, FL (2006-2008)
    Director of Credit & Collections
  • Managed a portfolio of accounts over $200million which includes 3rd party collections, attorney accounts, and accounts in litigations for potential settlements
  • Healthcare Funding Solutions, self pay, deductibles and early-out collections w/billing
  • E.O.B analysis for third party collections/billing when applicable
  • Directly responsible for overseeing the leadership and management of the firms collection functions.
  • Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines
  • Performed physical inspections on businesses facilities to protect our clients interest
  • Maintained the integrity of the company policies and procedures to adhere to the Fair Debt Collections Practice Act (FDCPA)
  • Directly responsible for building and maintaining relationships with the firms partners and clients to enhance the firms collections efforts.

  • First Performance Recovery Corp., Fort Lauderdale, FL (2004-2006)
    Training Manager/Assistant Operations Manager
  • Managed a portfolio of accounts over $100 million which includes 3rd party collections.
  • Created Training Manuals for Citifinancial and Washington Mutual to include work standards.
  • Train/Coached new employees in a positive direction to ensure industry success
  • Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines
  • Maintained the integrity of the company policies and procedures to adhere to the Fair Debt Collections Practice Act (FDCPA)

  • Jacobson, Sobo & Moselle Attorney at Law, Plantation, FL (2003- 2004)
    Collections Claims Supervisor
  • Managed a portfolio of accounts over $80 million which includes 3rd party collections, attorney accounts, and accounts in litigations for potential settlements
  • Memorial Hospital, self pay, deductibles and early-out collections w/billing
  • E.O.B analysis for third party collections/billing when applicable
  • Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines
  • Performed physical inspections on businesses facilities to protect our clients interest
  • Maintained the integrity of the company policies and procedures to adhere to the Fair Debt Collections Practice Act (FDCPA)

  • Training


  • A+ Certified, 2008
  • AS400 Print Environment and Workshop on Query, 2005
  • Focus Basic and Central Management System, 2005
  • Credit & Financial Analysis, 2002
  • Leadership Evaluation Awareness Process, 1999

  • Education


    Bethune-Cookman College, Daytona Beach, FL
    Bachelor of Science degree in Accounting