A bank teller has many responsibilities that go beyond simply interacting with customers. While providing customers with services such as check cashing, issuing withdrawals from savings accounts, selling traveler’s and cashier’s checks, and taking in loan payments and deposits makes up a large part of those responsibilities, they don’t stop there.
Bank tellers also have to record transactions such as logging cashier’s and traveler’s checks, preparing reports, and logging special services. They also have to take orders for checks, exchange foreign currencies, complete safe-deposit box procedures, open and close Christmas and vacation club accounts, closing other accounts, and also have to provide statements, copies, and referrals. Additional responsibilities also include reconciling the cash drawer, maintain cash and currency supply, count currency and coins, turn in mutilated and excess currency and cash to the head teller, provide cash transactions and various other types of transactions. Most importantly, bank tellers have to be able to contribute to team tasks and efforts.
While having this much responsibility might make it seem as though a degree is required, it is not necessary. To qualify for this type of position, you simply need to meet the following basic criteria:
- High school diploma or GED required, on-the-job training is provided.
- Be bondable, never convicted of any crimes involving a breach of trust or dishonesty.
- Must be able to pass a drug test.
- Must possess a positive attitude and work efficiently.
Even though a degree is not required, the possessing the following criteria in addition to the basic requirements will help in finding a bank teller position:
- Preferred 6-months experience in handling cash and customer service experience.
- A 2 or 4-year degree in business, math, or finance is a plus.
- Certification through the American Bankers Association.
Between 2014 and 2024, bank teller jobs are expected to decline by 8 percent. This equates to a loss of around 40,000 bank teller positions. Historical job growth for bank tellers was driven by the banks expanding with additional branches. Changes in technology, mobile, and online banking, and the industry’s operational environment has caused a decline in growth.
However, an occupation as a bank teller should still be favorable due to the positions turnover rate. Bank tellers leave their positions for other positions in the banking industry or for better paying positions at other banks.
In 2015, the average pay for a bank teller was $26,410. The lower side of income for bank tellers was $20,320 while the higher side was $36,870. While these figures are not overly impressive, bank tellers can progress through the ranks to become Customer Service Supervisors, Branch Managers, Bank Managers, and Personal Bankers. Each of these positions pays progressively more than a bank teller.
Bank Teller Resume Example
PNC bank, Berwyn, IL (2/2012 – Present)
- Greeted customers entering the bank to ascertain what each customer wanted or needed.
- Described product to customers
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Assisted customers in person and via telephone.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Provided daily support as bilingual Spanish/English customer service representative.
- Resolved product/policy issues and shared benefits of new technology.
- Assisted customers with product complaints.
- Produced money orders for customers.
- Accurately balanced cash drawer after every shift.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Responsible for taking care of customers in a timely manner and guaranteeing high level of customer service.
Citibank, Manhattan, NY (2009-2012)
- Provided supervision, direction and outstanding customer service experience.
- Coordinated work schedules.
- Distributed and monitored teller’s cash.
- Supervised team members; promoted and sold traveler’s checks, & savings bonds; assisted customers with wire transfers, loan payments, line of credit, tax payments.
- Accurately calculate weekly payroll and money exchange.
Chase, Berwyn, IL (4/2005 – 9/2009)
- Ensuring customer’s financial transactions were completed accurately and efficiently.
- Helped customers understand the technology in the branch and proactively helped them access that technology via multiple self-service channels.
- Identified client needs and referred them to appropriate branch team members.
- Balanced currency, coin, and checks in cash drawers at end of the shift, and calculated daily transactions using computers, calculators, or adding machines.
- Resolved problems or discrepancies concerning customers’ accounts.
- Monitored bank vaults to ensure cash balances were correct.
- Carried out special services for customers, such as ordering bank cards and checks.
Apple Bank, New York, NY (1999-2004)
- Processed ATM/bag/overnight deposits, replenished ATM machines, and prepared money for shipment.
- Ordered daily supply of cash and counted incoming cash, cross referenced daily numbers with the cash on hand and the computer generated monetary amounts.
- Balanced currency in cash drawer accurately
- Placed holds on accounts for uncollected funds.
- Processed customers’ deposits/withdrawals and cashed checks after verification of signatures and balances.
Roosevelt High School Chicago, IL – High School Diploma